Brentwood-based Reliant Bank has been named Best Small Bank in Tennessee by Newsweek in its first ranking of financial institutions that best serve their customers' needs in today's challenging times.

To identify America’s Best Banks 2021, more than 2,500 FDIC-insured institutions (excluding credit unions) — and the savings and checking accounts they offer — were assessed based on 55 factors to come up with a best-in-class option in 19 categories.

“The opportunity to be an even better steward for our customers and local communities has never been more important,” Reliant Chairman and CEO DeVan Ard Jr. said in a press release. “During this COVID-era, our customers are embracing online banking more than ever, while also expecting the personalized banking they’ve always enjoyed.

“We are pleased to be recognized by Newsweek as the best small bank in Tennessee for both our innovative technology and our personal customer service.”

According to a recent survey by management consulting group Kearney, traffic at local banks is down substantially compared to last year, with about half of customers who previously relied on physical branches and ATMs saying they've increased their use of mobile apps and 35 percent making more use of their bank's website.

“I’m particularly proud of how our team has continued to move forward this year, despite the challenges, and continued to serve each other, our customers and the communities in which we live and work,” Ard said. “While environmental conditions and normal routines have changed, we remain focused on doing the right things.

Click here to view the full list of rankings and methodology.

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.